Personal information collected by Red Cross is protected by the Privacy Act 1988 (Cth) (Privacy Act). Personal information is any information or an opinion that identifies you or is reasonably identifiable and includes sensitive and health information.
Red Cross complies with the Australian Privacy Principles contained in the Privacy Act in handling personal information collected from clients/beneficiaries, business partners, donors, members of the public and Red Cross people (including members, volunteers, employees, delegates, candidates for volunteer work and prospective employees).
The primary purpose for collecting personal information from individuals is to provide services to vulnerable people, including planning, funding, monitoring and evaluating our services. The kind of information we collect will depend on your relationship with Red Cross (e.g. as a client, donor, business partner, employee, volunteer or member, online user of the Red Cross website). A collection notice will be given to you setting out these uses at or close to the time we collect any information.
Your personal information may be used to:
provide you with a service,
report to government or other funding bodies how funding is used,
process your donation or purchase and provide receipts,
communicate with you about how your donation is used or about Red Cross services, causes, events, products and services, which we believe may be of interest to you,
respond to your feedback or complaints, and
answer your queries.
It may also be used for:
any other specific purpose for which it was requested and which was advised to you in the collection notice, and
directly related purposes.
Wherever possible, Red Cross uses information in a de-identified form. Personal information will not be disclosed to third parties without your consent, except where permitted or required under the Privacy Act.
If you have any enquiries in relation to privacy or personal information please contact:
Head of Legal
Legal & Policy Unit
Australian Red Cross Society
23–47 Villiers St North Melbourne VIC 3051
Tel: 1800 RED CROSS (733 276)
Fax: 61 3 9348 2513
If you wish to change how you receive communications from Red Cross (via mail, phone or email) please email us at firstname.lastname@example.org or call 1800 RED CROSS (733 276).